Thirty-five first-line managers from central and western New York area skilled nursing facilities have completed the Foundation for Quality Care’s First Line Manager Program, an exclusive leadership program for staff in middle management roles who aspire to become leaders in the long-term care profession.
 
The First Line Manager program is part of the Long Term Care Leadership Institute, which was developed by the Foundation for Quality Care, a nonprofit research and educational foundation affiliated with the New York State Health Facilities Association. This program, assisted by funds from the New York State Department of Health and Department of Labor Health Workforce Retraining Initiative, was expanded to include managers and supervisors from various disciplines and to add a more comprehensive session on cultural competence.

The eight-day program provided participants the opportunity to learn new leadership skills, fine-tune existing knowledge, explore supervisory strategies and operationally apply the skills and competencies that are needed to be an effective first-line manager and supervisor in today’s skilled nursing facility setting.
 
“Managers and supervisors in all departments serve a vital role in ensuring quality care for residents in long-term care facilities,” said Richard J. Herrick, president of the New York State Health Facilities Association and the Foundation for Quality Care. “Programs such as these are critical to the long-term success of skilled nursing facilities in New York state.”
 
“The institute is even more critical in these times of staffing shortages and increased quality of care and financial pressures in the long-term care profession,” said Richard Patterson, executive director of the Foundation for Quality Care. “This program trains the current and, most importantly, the next generation of skilled nursing facility leaders who care for New York’s most frail populations.”
 
The Rochester-area participants who have completed the First Line Nurse Manager Program are Christopher Burley, activity director at the Woodside Manor Nursing Home in Rochester; Viola Curry, dining services supervisor at the Jewish Home of Rochester; Remona Ervin, registered nurse and nurse manager at Unity Living Center in Rochester; Sarah Feidner, lead social worker at Hill Haven in Rochester; Jennifer Hyde, director of social work and case management at the Episcopal Church Home in Rochester; Shawnee Krawiec, registered nurse with a Bachelor of Science in nursing and nurse manager at The Maplewood Nursing and Rehabilitation in Webster; Kimberly Orr, licensed practical nurse and evening manager at The Maplewood Nursing and Rehabilitation in Webster; Candice Phillips, business office manager at the Wedgewood Nursing Home in Spencerport; Jennifer Schatzlein, registered nurse and nurse manager at the Park Ridge Living Center in Rochester; William Stremovihtg, director of environmental services at Woodside Manor Nursing Home in Rochester; Arlene Underhill, director of dining and nutritional services at the Episcopal Church Home in Rochester; and Kimberly Winkelman, recreation team coordinator at The Friendly Home in Rochester.