HCR Home Care workers help ensure frail and disabled patients are safe during emergencies.
The latest example involved a visit from an HCR Home Care physical therapist, who provided a greater-than-usual level of comfort to a patient with a broken leg who survived a night in the dark due to a power outage.
Arlene Scrooby, of Ogden, who has a broken femur, was confined to her apartment complex one evening after she lost power in her apartment. Scrooby was in the bathroom when the power went out. Unable to contact anyone else for help, including nearby family, she used a wheelchair and walker to make her way to a chair, where she spent the night alone in the dark.
The next morning, HCR physical therapist Keri Finzer came to check on Scrooby. Finzer had to get through barricades and work crews to make sure she was OK.
“I knew she was home alone, so I was determined to get to her because she told me on the phone that morning that she had quite a scary night,” Finzer said. “She was at the mercy of technology, and that wasn’t working.”
Home care agencies are required to have emergency plans for all patients. HCR Home Care has these embedded in the software program that houses patient medical records. Nurses and therapists know which patients require the most immediate attention during or after an emergency, up to and including those that may need evacuation to a hospital or a safer location.
Emergency planning and drills are routine for home care agencies and often coordinated with the department of health to ensure all patients are accounted for and safe.