Lifespan of Greater Rochester, 1900 S. Clinton Ave., is assisting older adults who wired funds from a Western Union location between Jan. 1, 2004, and Jan. 19, 2017, and believe they were a victim of fraud.
Leita King, scam prevention coordinator, is available to assist in completing the Western Union petition for remission forms. Call (585) 287-6371 for information.
The Federal Trade Commission announced in November 2017 that consumers who lost money to scammers through Western Union can file a claim to get their money back. Western Union admitted to aiding and abetting wire fraud, and agreed to pay $586 million to victims. Scams included promises of prizes, jobs and loans. Scammers also posed as family members and law enforcement officials.
The claims are processed through the U.S. Department of Justice.
“Automated response lines can be frustrating, preventing victims from timely filing,” King said. “At Lifespan, we are helping older adults successfully navigate the process.”
Financial exploitation is a leading form of abuse of older adults, as reported by the Upstate Elder Abuse Center at Lifespan. The center, established to help combat the increasing cases of elder abuse in New York state, accepts phone calls, walk-ins and referrals.
The petition for remission forms must be submitted by Feb. 12. Filing a claim is free. Visit for information.
Lifespan regionally provides information, guidance and services for older adults. Call (585) 244-8400 or visit for information.