A Rochester woman says her employer won't let her bring her service dog to work because of the dog's breed.

A Rochester woman says her employer won't let her bring her service dog to work because of the dog's breed.

Katrina Griffith works at the MAXIMUS call center at Rochester Tech Park. She suffers from multiple mental health conditions and her service dog -- Izzy B, a pit bull -- helps guide her through them.

"She's not a pet, she's a service dog, and federal law says she cannot be denied regardless of breed and everything else," Griffith says.

Griffith suffers from anxiety, bipolar disorder, borderline schizophrenia, and post-traumatic stress disorder.

Is it dog discrimination? Woman says employer won’t allow service dog at work

"I need Izzy because she helps keep me grounded because at any moment one of my mental health diagnoses will trigger," Griffith says.

She says she put in a request to have Izzy at her job last year.

"I put in the request September 7th and it's just going back and forth since then," Griffith says. "If she was a Chihuahua, or Shih Tzu or a small dog they wouldn't have done that. I really do believe it's the fact that she's a pit bull."

Griffith says she allowed MAXIMUS representatives to communicate with her mental health counselor about her private health records and provided all the documentation proving Izzy was legit. After weeks without a response from MAXIMUS, Griffith brought her dog into work without formal approval from the company.

MAXIMUS representatives issued the following statement to News10NBC:

"MAXIMUS routinely accommodates service animals within its work environment and the Company makes every effort to support appropriate and reasonable accommodations for employees with disabilities. In this case, Ms. Griffith brought her dog to work before MAXIMUS had an opportunity to approve her request for reasonable accommodation and secure required property owner approval to make necessary adjustments within the work environment.

While MAXIMUS was engaged in dialogue with Ms. Griffith, her treating physician and the property owner, Ms. Griffith brought her service animal to work without notice or approval. Unfortunately, the dog became aggressive towards other employees and displayed unruly behavior. Several employees expressed significant fear and there was serious concern for the safety of the staff. At that point, MAXIMUS had no other choice but to ask Ms. Griffith to remove her dog from the work place.

MAXIMUS continues to engage in dialogue with Ms. Griffith in order to find a way to accommodate her request while maintaining the safety of all of its employees."

Griffith says Izzy was not aggressive when she brought her to work in November. She also adds, Izzy stays in a home with her two-year-old son.

"I have statements from people saying she was well-behaved, wasn't aggressive, and was very calm and she listened well," Griffith says.

This process has taken nearly six months and now Griffith is concerned about her performance on this high-stress job without her service dog.

"I'm more worried about my job and how I'm going to provide for my family," Griffith says.

The Americans with Disabilities Act says service dogs are allowed anywhere the public can go. Under the rules, there are no breed restrictions and Izzy qualifies as a service dog because she calms a person with PTSD during an anxiety attack.

MAXIMUS could not say why this process is taking so long to get Izzy into the workplace.