American Medical Response of Rochester recently announced technology upgrades to its fleet of 75 emergency response vehicles in the Rochester and Southern Tier regions.
AMR will install mobile data terminals in all ambulances in its service area. The MDT, on a smart tablet platform installed in the vehicle, integrates 911 emergency call information with vehicle position and availability status.
AMR will utilize this software by wirelessly connecting the MDT with its current computer-aided dispatch system, which will enable responding paramedics and emergency medical technicians to send and receive updates and receive turn-by-turn GPS navigation to emergency incidents from the cab of their vehicle. MDTs allow dispatching to be more efficient with two-way messaging features, allowing responders to communicate with dispatchers silently and freeing up radio systems for critical emergency transmissions. MDTs will permit immediate transmissions of updated information from 911 centers, providing first responders with faster than traditional voice updates related to patient conditions and responder safety.
AMR has implemented this technology in its New York service areas since 2017. Through the reduction in radio traffic and the addition of navigational aids to responding ambulances, this technology is credited with improved response times of up to 10 percent in AMR service areas, making a positive impact on patient care in emergency situations. AMR is the only ambulance service in the region that is implementing this technology.