Thirty-six upstate hospitals and health centers, including eight in the Finger Lakes, shared $25.7 million in quality improvement incentives from Excellus BlueCross BlueShield in 2018.
The nonprofit health insurer’s performance incentive program has paid out more than $282 million in quality improvement incentives since it was established in 2005.
“When a health insurer collaborates with health care providers, as we are doing with this hospital quality program, health outcomes improve,” said Carrie Whitcher, vice president of health care improvement.
Eight hospitals in the Finger Lakes shared $12.3 million through the program: Clifton Springs Hospital; F.F. Thompson Hospital in Canandaigua; Highland Hospital, Rochester General Hospital, Strong Memorial Hospital and Unity Hospital in Rochester; Newark-Wayne Community Hospital; and Nicholas H. Noyes Memorial Hospital in Dansville.
“In 2018, our hospital performance incentive program evaluated participating hospitals on 59 unique performance measures,” said LouAnne Giangreco, VP and chief medical officer for health care improvement. “We credit our hospital partners for their continuous commitment to quality improvement, and for achieving 77 percent of all quality improvement targets.”
In addition to achieving required clinical and patient safety measures in 2018, other nationally endorsed measures and target outcomes were jointly agreed upon by each hospital and the health insurer using benchmarks established by the Centers for Medicare and Medicaid Services, the Institute for Healthcare Improvement and others.
Areas targeted for 2018 improvement included clinical processes of care, patient safety and patient satisfaction.
“We fully appreciate the partnership we’ve developed with providers for the last several years in the spirit of optimizing patient care and influencing overall outcomes,” Whitcher said. “It is through these types of collaborations that we can mutually seek to improve the quality of care across upstate New York.”